5 Best Adrian Swinscoe Podcast Appearance and Guest Interviews

1. Adrian Swinscoe on Deep Learning with PolyAI

Play Sep 18, 2025 37:25
Website Apple Spotify
Episode Title Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
About Episode Send us a text Most companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but quietly share with friends or that stop them from coming back. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Adrian Swinscoe — author, Forbes columnist, and host of Punk CX — to explore how AI is reshaping customer experience, and why technology alone won’t save ..MORE Producer/Network Team PolyAI
Email ****@poly.ai
Apple Rating 5.0/5Facebook 254Twitter 1.9K Avg Length 31 min Format Medium form Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. Adrian Swinscoe on The Customer Success Playbook

Play Aug 28, 2025 9:37
Website Apple Spotify YouTube
Episode Title Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing..
About Episode Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech’s sake” trap...MORE Producer/Network Kevin Metzger and Roman Trebon
Apple Rating 5.0/5 Avg Length 13 min Format Short form Get Email Contact

3. Adrian Swinscoe on Questions for now - Compelling perspectives on digital CX

Play Jul 28, 2025 32:11
Website Apple Spotify
Episode Title How can you alleviate cost pressures in customer experience? (feat. Adrian..
About Episode On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth. CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-driven customer experiences that reduce costs, improve service quality and connect to measurable business outcomes...MORE Host Robert Zirk
Producer/Network TELUS Digital
Email ****@telusdigital.com
Apple Rating 5.0/5Twitter 5.6K Avg Length 30 min Format Medium form Get Email Contact

4. Adrian Swinscoe on The CXPod

Play May 14, 2025 40:46
Website Apple
Episode Title Punk CX & The Power of Authenticity: A Conversation with Adrian Swinscoe
About Episode In this episode of The CX Pod, hosts Merete and Joanna welcome Adrian Swinscoe, a seasoned expert in customer experience and podcasting, and author of several books about CX including Punk CX! They discuss the evolution of the podcast, Adrian's journey in the customer experience field, the importance of authenticity, current trends, and the role of leadership in fostering a customer-centric culture...MORE Producer/Network Merete Medle &Joanna Carr
Avg Length 44 min Format Long form Get Email Contact

5. Adrian Swinscoe on The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals

Play Jan 12, 2022 46:22
Website Apple Spotify
Episode Title Destination Punk XL (Xperience Leadership)
About Episode My navigator Adrian Swinscoe says there's a huge difference between "Customer Experience" and "A Customer's Experience."  Hop on the bus and listen to his explanation...
Producer/Network josephmichelli
Avg Length 40 min Format Long form Get Email Contact