20 Best Customer Loyalty Podcasts

1. Customer Confidential: Untold Stories of Earned Growth

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty...more Host Rob Markey
Producer/Network Rob Markey, Bain & Company partner and customer experience expert
Email ****@bain.com
Estimated Monthly Listeners 1k-10k
Recent Guests Utibe Bassey, Mari Cross +1 more
Apple Rating 4.9/5Apple Reviews 74Facebook 1.1KTwitter 1K Avg Length 31 min Format Medium form Since Jun 2014 Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. Let's Talk Loyalty

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'Let's Talk Loyalty' is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world.Check out our website on: http://www.letstalkloyalty.com/more Host Paula Thomas
Email ****@letstalkloyalty.com
Estimated Monthly Listeners 1k-10k
Apple Rating 4.6/5Apple Reviews 64 Avg Length 44 min Format Long form Get Email Contact

3. Retention Chronicles

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Ecommerce brands are focusing on increasing customer retention. Join us as we discuss marketing, operations, and the customer experience with top DTC brands for real strategy around generating revenue, email marketing, social media, performance metrics, AI, customer communication, & more in the Shopify ecosystem. Retention Chronicles is hosted and produced by Mariah Parsons and is sponsored by Malomo, a branded order tracking platform improving the post-purchase experience. Be sure to subscribe & check out retentionchronciclespodcast.com .more Host Mariah Parsons
Email ****@gomalomo.com
Estimated Monthly Listeners 1k-10k
Apple Rating 5/5Apple Reviews 38 Avg Length 31 min Format Medium form Get Email Contact

4. Loyalty Wired

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Loyalty industry podcasts tailored for marketing professionals. Stay ahead with the latest news and best practices from around the globe, designed to empower, inform and inspire. Brought to you by Loyalty Wired.more Hosts Ian Pringle, Rick Ferguson
Producer/Network Loyalty Wired
Email ****@newworldloyalty.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 25 Avg Length 38 min Format Medium form Get Email Contact

5. Experience Strategy Podcast with Stone Mantel

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Apple YouTube Episodes
Have you ever had an experience as a customer that left you wondering, 'What were they thinking?' The Experience Strategy Podcast has your answer!We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers...more Hosts Dave Norton, Aransas Savas
Producer/Network Aransas Savas & Dave Norton
Email ****@gmail.com
Estimated Monthly Listeners 1k-10k
Apple Rating 5/5Apple Reviews 19 Avg Length 22 min Format Medium form Video Podcast YouTube
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6. Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

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Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers. More info on Dr...more Host Joseph Michelli
Producer/Network Dr. Joseph A. Michelli
Email ****@josephmichelli.com
Estimated Monthly Listeners 100-1k
Apple Rating 4.4/5Apple Reviews 17Facebook 653Twitter 18.2KInstagram 3.3K Avg Length 7 min Format Bite size Get Email Contact

7. Forms of Recreation: Customer Retention

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Explore the customer retention strategy that iconic brands have been using. Marketing teams. You may be familiar with iconic brands, including National Geographic, Rapha, and LEGO. In this podcast, host André Brathwaite shares the backstories of each brand founder along with a customer retention strategy centered on hobby-driven experiences. This includes clubs to join, locations to visit, and activities to engage in, all of which have contributed to the success of these brands and others...more Email ****@gmail.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 10 Avg Length 9 min Format Bite size Get Email Contact

8. Leaders in Customer Loyalty, Powered by Loyalty360

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Leaders in Customer Loyalty : for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.more Hosts Ethan Perry, Mark Johnson
Producer/Network Loyalty360
Email ****@loyalty360.org
Estimated Monthly Listeners 100-1k
Recent Guests Don Smith, Brad Anderson +1 more
Apple Rating 4.5/5Apple Reviews 5Facebook 3.5KTwitter 177.4KInstagram 483 Avg Length 29 min Format Medium form Since May 2020 Get Email Contact

9. Customerland

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people you know, customers to find out what they're all about.So if you're a CX pro, a loyalty marketer, a brand owner, an agency planner … if you're a CRM & personalization geek, if you're a customer service / CSAT / NPS nerd you finally have a home.more Producer/Network mike giambattista
Recent Guest Eric Karofsky
Avg Length 36 min Format Medium form Get Email Contact

10. Loyalty Leaders Podcast

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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.more Producer/Network Loyalty Summit
Email ****@ft.events
Estimated Monthly Listeners 100-1k
Recent Guests Dave Grossman, Brian Sumers +4 more
Apple Rating 5/5Apple Reviews 3 Avg Length 39 min Format Medium form Get Email Contact

11. Social Media CX Podcast

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Social media is no longer just a marketing channel. It's where customer experience happens in real time. Every unanswered comment, frustrated DM, online review, and viral customer interaction shapes how people trust your brand—and whether they stay loyal to it. Hosted by Brooke Sellas, CEO of B Squared Media, the Social Media CX Podcast explores how modern brands use social media to improve customer experience, strengthen retention, protect brand reputation, and build lasting customer loyalty...more Producer/Network Brooke Sellas
Estimated Monthly Listeners 100-1k
Recent Guest Jeannie Walters
Apple Rating 5/5Apple Reviews 8 Avg Length 22 min Format Medium form Get Email Contact

12. PlayAbly Podcast: Gamifying E-commerce for the Future

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The PlayAbly Podcast Where Ecommerce Meets Entertainment—and Retention Gets Real. Welcome to the PlayAbly Podcast —your go-to audio destination for bold ideas at the intersection of ecommerce, psychology, and performance marketing. If you're a DTC founder, retention marketer, or CRM strategist looking to boost LTV, loyalty, and customer engagement, you're in the right place. Each episode breaks down the latest trends in retail gamification , interactive promotions, and gamified Shopify experiences ...more Producer/Network PlayAbly
Email ****@playably.ai
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 2 Avg Length 7 min Format Bite size Get Email Contact

13. Future Value

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Apple Episodes
Where loyalty, travel, and retail meet cutting-edge technology. Hosted by serial entrepreneur Robert Wesley , Future Value looks ahead to how brands will engage customers in the next era. From AI-powered personalization to tokenized rewards, Robert speaks with innovators and leaders building tomorrow's customer experiences.more Email ****@myai.life
Avg Length 30 min Format Medium form Get Email Contact

14. Inside Loyalty

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Apple Episodes
Inspired by the book Customer Loyalty for Life by Oob Nding, Inside Loyalty explores how AI and automation are rewriting the rules of human connection in business.Each Deep Dive reveals how to remember, recognize, and renew customer relationships — so you never lose a customer again.🎧 Stream free on Inside Loyalty Radio at https://aiwise.online, or unlock the complete 14-chapter series at https://deepdive.aiwise.online.more Email ****@aiwise.online
Avg Length 9 min Format Bite size Get Email Contact

15. Loyalty Unlocked

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Welcome to Loyalty Unlocked, an AI-driven podcast exploring the creation of yuu Rewards, one of the most ambitious coalition loyalty programs ever launched in Hong Kong. Through expert insights and real-world lessons, we break down the risks, strategies, and innovations behind its success. Whether you're in marketing, loyalty, or business, tune in to uncover what it takes to build a game-changing program.Intro music by Kabbalistic Village (kabbalisticvillage.com/)more Producer/Network Loyalty Unlocked
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 1 Avg Length 13 min Format Short form Get Email Contact

16. Looped In

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Apple Episodes
The podcast where leaders in retail, CRM, and personalization share how they're re-engaging customers across channels — and building more love and value in a challenging macro environment.Hosted by omnichannel strategist Ines Clark, each episode explores the tactics, tech, and thinking behind today's most effective customer journeys — from abandoned baskets to loyalty loops.https://www.getmartyai.com/looped-in-podcastmore Email ****@mercurecorp.com
Avg Length 26 min Format Medium form Get Email Contact

17. Get Personal with Loyalty

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Coming through the digital transformation era, we're now equipped to deliver the experiences our customers desire.  Listen in to this podcast to learn from the experts and practitioners elevating customer experiences by leveraging loyalty strategy, data and technology.more Host Erin Raese
Producer/Network Annex Cloud
Email ****@annexcloud.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 5Facebook 826Twitter 3.3K Avg Length 35 min Format Medium form Get Email Contact

18. Loyalize

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Tune in every two weeks to Loyalize by Dsquares, where hosts Bobby Elhasan and Yasmine El Shaer sit down with leading industry experts. Get the inside scoop on the latest trends, challenges, and innovations in customer loyalty, and learn what's shaping the future of the industry. Each episode delivers practical, actionable tactics, real-world examples, and insights from top professionals to help you stay ahead of the curve.more Get Email Contact

19. Loyalty Discussions with White Label Loyalty

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Loyalty discussions is a podcast all about customer loyalty, retention and rewards. We interview top industry experts to give you a roadmap on how to create customer loyalty, so you can keep your customers coming back for more.more Producer/Network White Label Loyalty
Email ****@whitelabel-loyalty.com
Facebook 202Twitter 2K Avg Length 22 min Format Medium form Get Email Contact

20. Epsilon Loyalty Index

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The 'Epsilon Loyalty Index' is a definitive guide that uses proprietary methodology to measure true customer loyalty in specific markets worldwide.The Loyalty Index takes a holistic approach using data science to understand loyalty drivers, enabling brands to understand underlying attitudes that predict and measure true customer loyalty over time.The Epsilon Loyalty Indexes features research with consumers in UAE, Australia and the UK, and delivers exciting loyalty insights for loyalty marketers in those markets.Download your copy of the most recent reports on www.EpsilonLoyaltyIndex.commore Producer/Network Epsilon
Email ****@letstalkloyalty.com
Facebook 12.8KTwitter 365Instagram 2K Avg Length 6 min Format Bite size Get Email Contact