35 Best Customer Success Podcasts

Top Customer Success Podcasts

Flagship shows where veteran CS leaders share proven playbooks, interviews and real world lessons for customer success teams of every size.

1. [Un]Churned – The No. 1 Podcast for Customer Retention

Play Video
Apple Spotify YouTube Episodes
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.MORE Hosts Josh Schachter, Kristi Faltorusso, Jon Johnson
Producer/Network Josh Schachter - UpdateAI
Email ****@update.ai
Estimated listeners
Apple Rating 5/5Apple Reviews 96Twitter 294 Avg Length 33 min Format Medium form Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. The Daily Standup

Play Video
Website Apple YouTube Episodes
Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with?The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just giving Rob another new nickname...MORE Estimated listeners
Apple Rating 4.9/5Apple Reviews 22 Avg Length 17 min Format Short form Get Email Contact

3. The Customer Success Playbook

Play
Apple Spotify YouTube Episodes
Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field...MORE Producer/Network Kevin Metzger and Roman Trebon
Estimated listeners
Apple Rating 5/5Apple Reviews 14 Avg Length 13 min Format Short form Get Email Contact

4. The Customer Success Pro Podcast

Play
Apple Spotify Episodes
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company...MORE Host Anika Zubair
Producer/Network Anika Zubair
Email ****@thecustomersuccesspro.com
Estimated listeners
Apple Rating 5/5Apple Reviews 7 Avg Length 41 min Format Long form Get Email Contact

5. Customer Success Talks

Play
Apple Spotify Episodes
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!MORE Producer/Network Real Challenges, Experts Advice
Email ****@gmail.com
Estimated listeners
Apple Rating 5/5Apple Reviews 3 Avg Length 36 min Format Medium form Get Email Contact

6. Mastering CS: Candid Leader Insights

Play
Apple Spotify Episodes
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions.Join me as we make every interaction count in the dynamic world of Customer Success!MORE Host Irina Cismas
Producer/Network Custify | Customer Success
Email ****@custify.com
Estimated listeners
Avg Length 25 min Format Medium form Get Email Contact

7. Spotlight by CS in Focus

Play
Apple Spotify Episodes
Driving Success Across GTM with Customer-Centric Collaboration.We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.MORE Producer/Network CS In Focus
Email ****@csinfocus.ca
Estimated listeners
Apple Rating 5/5 Avg Length 36 min Format Medium form Get Email Contact

8. The Customer Success Channel

Play
Website Apple Spotify Episodes
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.comMORE Producer/Network Planhat & Anika Zubair
Email ****@planhat.com
Estimated listeners
Apple Rating 4.7/5Apple Reviews 27Twitter 937 Avg Length 41 min Format Long form Since Apr 2017 Get Email Contact

9. CSM Practice - The Customer Success Podcast

Play Video
Website Apple Spotify YouTube Episodes
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!MORE Host Irit Eizips
Producer/Network Irit Eizips & CSM Practice
Email ****@csmpractice.com
Estimated listeners
Apple Rating 5/5Apple Reviews 8Facebook 262Twitter 1.3K Avg Length 32 min Format Medium form Get Email Contact

10. Customer Success & Failures

Play
Website Apple Spotify Episodes
Sharing tips, experiences and insights that I've learned in 15+ years in customer success from large and small organizations. There is no BS. You can leverage what you learn from these podcasts right away. chadhorenfeldt.substack.comMORE Producer/Network Practical customer success tips that you can use right away.
Email ****@substack.com
Estimated listeners
Apple Rating 5/5Apple Reviews 1 Avg Length 6 min Format Bite size Get Email Contact

Customer Success Leadership and Strategy Podcasts

For CS executives and team leads building strategy, driving net revenue retention and proving customer success as a revenue engine.

1. Psychology of Customer Success

Play Video
Apple Spotify YouTube Episodes
Humans don’t think and act like computers.  So why are you setting your CS strategy based solely on logic?  Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams.So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this show is for you.  MORE Producer/Network Rachel Provan
Estimated listeners
Apple Rating 5/5Apple Reviews 129 Avg Length 36 min Format Medium form Get Email Contact

2. This is Growth!

Play
Apple Spotify Episodes
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.MORE Producer/Network Daphne Lopes
Email ****@gmail.com
Estimated listeners
Apple Rating 5/5Apple Reviews 12 Avg Length 18 min Format Short form Get Email Contact

3. CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

Play
Apple Spotify Episodes
Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.MORE Producer/Network CS RevSpeak
Estimated listeners
Avg Length 22 min Format Medium form Get Email Contact

4. CS SHIFT

Play
Apple Episodes
Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era.I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human.On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it all.Whether you're a CS leader under pressure to deliver growth, or an individual contributor ..MORE Estimated listeners
Avg Length 8 min Format Bite size Get Email Contact

5. The Customer UnSuccess Podcast

Play
Website Apple Episodes
Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches...MORE Host Joe Di Grande
Email ****@joedoestechtouch.com
Estimated listeners
Apple Rating 5/5 Avg Length 43 min Format Long form Get Email Contact

6. Gain Grow Retain

Play
Website Apple Spotify Episodes
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.MORE Hosts Jeff Breunsbach, Jay Nathan
Producer/Network Gain Grow Retain
Email ****@gmail.com
Estimated listeners
Apple Rating 5/5Apple Reviews 92 Avg Length 35 min Format Medium form Get Email Contact

7. Helping Sells Radio

Play
Website Apple Spotify Episodes
Helping Sells Radio is the enterprise software podcast for people who want to help customers achieve outcomes with software. We talk to technology professionals who work all over the customer journey, from marketing and sales to customer success and professional services, to unpack innovative ways people are taking a helpful approach with customers. Brought to you by ServiceRocket Media. helpingsells.substack.comMORE Producer/Network Bill Cushard
Email ****@servicerocket.com
Estimated listeners
Apple Rating 5/5Apple Reviews 31Facebook 4KTwitter 2.3K Avg Length 34 min Format Medium form Since Feb 2016 Get Email Contact

Customer Success Career Podcasts

Expert career coaching, job interview tips and inspiring stories to help you land, grow and thrive in customer success roles.

1. Customer Success Career Coach

Play
Website Apple Spotify Episodes
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality...MORE Host Carly Agar
Producer/Network Carly Agar | Career and Job Interview Tips for Customer Success Managers
Email ****@carlyagar.com
Estimated listeners
Apple Rating 5/5Apple Reviews 180 Avg Length 24 min Format Medium form Get Email Contact

2. Women in Customer Success Podcast

Play Video
Website Apple Spotify YouTube Episodes
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.MORE Host Marija Skobe-Pilley
Producer/Network Marija Skobe-Pilley
Email ****@womenincs.co
Estimated listeners
Apple Rating 5/5Apple Reviews 47Instagram 564 Avg Length 39 min Format Medium form Get Email Contact

3. Customer Success: Pivot Your Career

Play
Apple Spotify Episodes
Insightful interviews for anyone looking to join or move up in the Customer Success (CS) profession.We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping you find your next role.Learn what qualities people are seeking and get a few hints on how to position yourself to land your dream job! Join us each month for an action packed episode!MORE Producer/Network Alex White and David Lokietz
Estimated listeners
Apple Rating 5/5Apple Reviews 12 Avg Length 44 min Format Long form Get Email Contact

CSM Skills and Tactics Podcasts

Hands on tactics for working CSMs, from renewals and EBRs to segmentation and red accounts, taught by practitioners with years in the field.

1. CS School

Play
Apple Spotify Episodes
Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.MORE Producer/Network Customer Success Collective
Email ****@pmmalliance.com
Estimated listeners
Apple Rating 4.4/5Apple Reviews 11 Avg Length 38 min Format Medium form Get Email Contact

2. ClearPath Conversations

Play
Apple Episodes
ClearPath Conversations is where customer journeys find direction. Hosted by Mark Bernardin - author of The Path to Green and founder of ClearPath CX - this podcast delivers tactical advice, playbooks, and stories from the front lines of Customer Success. Learn how to rescue red accounts, lead strategic EBRs, and grow your CS career with clarity and confidence. Whether you're a new CSM or a seasoned pro, you’ll find real-world insights you can apply right away. No fluff - just results, from someone who’s been there, done it, and built the roadmap.MORE Email ****@clearpathcx.com
Estimated listeners
Avg Length 30 min Format Medium form Get Email Contact

3. The Anti-CSM Playbook

Play
Apple Episodes
Tired of the corporate hype and endless buzzwords? Welcome to the real world of Customer Success.The Anti-CSM Playbook, narrated by some of the most influential CSMs, is your tactical, no-BS guide for survival on the SaaS front lines. It rips up the conventional rule book, delivering candid, battle-tested truth on securing renewals and maintaining your sanity.Stop pretending everything is strategic! Embrace your true role as a hybrid firefighter. Build your professional brand on reliability and candor, not showmanship.Don't miss out on this essential listening for every CS professional.MORE Estimated listeners
Avg Length 7 min Format Bite size Get Email Contact

4. Customer Success: With Fahim Waaler

Play
Apple Spotify Episodes
Welcome to Customer Success with Fahim Waaler – Norway’s first Customer Success podcast! Join host Fahim Waaler as he connects with top Customer Success leaders from around the world to share actionable insights, tools, and strategies that simplify your Customer Success journey. From best practices to the latest platforms and technologies, this podcast makes Customer Success practical, inspiring, and accessible. Whether you're new to the field, curious about Customer Success, or an experienced professional, this podcast is your go-to resource for making an impact. Let’s succeed together!MORE Producer/Network Fahim Waaler
Email ****@hotmail.com
Estimated listeners
Avg Length 26 min Format Medium form Get Email Contact

5. The Customer Success Hotline

Play
Apple Spotify Episodes
Your favorite CS personalities answer your hardest CS questions.
Producer/Network Lifetime Value Media
Estimated listeners
Avg Length 25 min Format Medium form Get Email Contact

6. Impact Weekly

Play
Apple Spotify Episodes
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.MORE Producer/Network Johan Nilsson & Lincoln Murphy
Estimated listeners
Apple Rating 5/5 Avg Length 29 min Format Medium form Get Email Contact

Customer Retention, Churn and Expansion Podcasts

Deep dives on reducing churn, boosting retention and expanding existing accounts, with data and stories from SaaS operators.

1. CHURN FM

Play
Website Apple Spotify YouTube Episodes
CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.MORE Host Andrew Michael
Producer/Network Andrew Michael
Email ****@churn.fm
Estimated listeners
Apple Rating 5/5Apple Reviews 44Facebook 285Twitter 247Instagram 76 Avg Length 40 min Format Long form Get Email Contact

2. The Post-Sales Podcast

Play
Apple Episodes
The Post-Sales Podcast Powered by Customer Success Snack · Sponsored by RevguidesHosted by Mick Weijers, The Post-Sales Podcast is where modern revenue leaders go to sharpen their craft after the signature. Each month, Mick sits down with top operators, strategists, and founders from across Western Europe to unpack what actually works in Account Management, Customer Success, and Revenue Operations today.If you’re an Account Manager, Sales Leader, Customer Success Manager, or RevOps professional, this show helps you:Become less dependent on new business by driving more value from your exis..MORE Email ****@customersuccesssnack.com
Estimated listeners
Avg Length 34 min Format Medium form Get Email Contact

3. Expand with Antti

Play
Apple Episodes
Expand is a limited-series podcast about one of the hardest problems in SaaS:growing revenue from the customers you already have.Each episode features a high-caliber guest from the worlds of Customer Success, Product, RevOps, and Venture sharing the specific tactics, systems, and mindsets behind sustainable expansion.MORE Email ****@landandexpand.academy
Estimated listeners
Avg Length 18 min Format Short form Get Email Contact

4. Retention Rethink

Play
Apple Episodes
Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI.....MORE Email ****@pmmalliance.com
Estimated listeners
Avg Length 28 min Format Medium form Get Email Contact

Digital and AI Customer Success Podcasts

How leading practitioners apply digital programs, automation and AI to scale customer success and customer outcomes.

1. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Play Video
Website Apple Spotify YouTube Episodes
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.If you enjoy the show, please subscribe, follow, share and leave a review...MORE Host Alex Turkovic
Producer/Network Alex Turkovic
Email ****@digitalcustomersuccess.com
Estimated listeners
Apple Rating 5/5Apple Reviews 78 Avg Length 35 min Format Medium form Get Email Contact

2. Beyond the Close

Play
Apple Episodes
Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships.Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.MORE Estimated listeners
Avg Length 42 min Format Long form Get Email Contact

Industry Specific Customer Success Podcasts

Customer success applied to specific industries such as agencies and public safety technology, hosted by niche experts.

1. Beyond the Launch

Play
Apple Episodes
Beyond the Launch is a podcast for public safety leaders, project managers, and technology partners who know that implementation doesn’t end at go-live.Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measurable impact.We dive into the people, processes, and practices that turn new systems into better outcomes: faster response, smarter decisions, and improved service to the communities we serve.Because success isn’t launching technology.It’s what h..MORE Email ****@gmail.com
Estimated listeners
Apple Rating 5/5 Avg Length 25 min Format Medium form Get Email Contact

2. Client Success Matters

Play
Apple Spotify Episodes
Client Success Matters is a podcast dedicated to helping agencies ensure the retention and growth of their clients and business. Pulling on over 20 years of experience, plus interviews with relevant subject matter experts, I will provide strategic insights into how you can transform your working relationship with your clients and turn them from satisfied clients, to loyal clients.LinkedIn - https://www.linkedin.com/in/jorogers-marketing-consultant/Instagram - Customer.Success.MattersMORE Producer/Network Jo Rogers
Estimated listeners
Avg Length 29 min Format Medium form Get Email Contact

3. Coast to Coast: Customer Success in Practice

Spotify
This podcast explores ways to optimize routines and workflows for Customer Success teams. CS Managers Catalina and Tamara discuss specific best practices and reflect on how to work effectively and efficiently across teams in the EdTech landscape.MORE Estimated listeners
Get Email Contact

---

---