15 Best Call Center Podcasts

1. Advice from a Call Center Geek

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Website Apple Spotify YouTube
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600 seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!MORE Host Thomas Laird
Producer/Network Thomas Laird
Email ****@expivia.net
Apple Rating 4.9/5Facebook 627Twitter 704Instagram 95 Frequency 2 ep/quarter Avg Length 26 min Since Dec 2018 Get Email Contact Get Influential Podcasters ContactsGet access to 100k active Podcasters, Influencers in 1500 niche categories.Get targeted media contact list in your niche at your fingertips so you can focus on running your campaign.Email us the categories of Podcasters you want to reach out for your marketing campaign at anuj@feedspot.com Copy email. We'll share active Podcasters list with verified email contacts in an Excel or CSV format.Email us

2. First Contact

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Website Apple Spotify
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.MORE Producer/Network NobelBiz Studios
Email ****@nobelbiz.com
Apple Rating 5/5Facebook 1KTwitter 561 Frequency 1 ep/month Avg Length 60 min Since Jan 2017 Get Email Contact

3. The Agile Contact Centre Podcast

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Website Apple Spotify
Reinventing the contact centre world..one podcast at a time. Tales, tips, and tools that will help you deliver outstanding experiences to your customers and your people.
Producer/Network Callo Consulting
Email ****@calloconsulting.com.au
Apple Rating 5/5 Frequency 5 ep/quarter Avg Length 35 min Since Dec 2019 Get Email Contact

4. The Contact Center Coach

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Website Apple Spotify
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.MORE Host Michael Tamer
Email ****@proponisi.com
Twitter 102 Frequency 1 ep/week Avg Length 23 min Since Jun 2019 Get Email Contact

5. CallTalk™ Radio

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Website Apple Spotify
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
Producer/Network BenchmarkPortal
Email ****@benchmarkportal.com
Apple Rating 4.9/5Facebook 735Twitter 657 Frequency 1 ep/month Since Jul 2009 Get Email Contact

6. Voice of the Customer

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Website Apple Spotify
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in today's call center.
Producer/Network BPA Quality
Email ****@bpaquality.com
Apple Rating 5/5Facebook 188Twitter 960 Since Sep 2020 Get Email Contact

7. Ansafone Contact Centers

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Website Apple Spotify
Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business, and disaster situations. Take a listen to the interviews of our leadership team.MORE Producer/Network Ansafone Contact Centers
Email ****@ansafone.com
Apple Rating 3/5Facebook 1.1KTwitter 765 Since Jun 2019 Get Email Contact

8. Quality Perks

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Website Apple Spotify YouTube
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.MORE Hosts Karyn Dupree, Neal Eggers
Email ****@bpaquality.com
Twitter 960Instagram 3 Frequency 4 ep/year Avg Length 23 min Get Email Contact

9. Call Center Tales with LounginSon

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Website Spotify YouTube
Come enjoy laughs from your host with over 20 years of call center experience on THE ONLY Call Center Comedy Podcast that there is. Join in on the fun and tell us your funny call center tale. Weekly episodes every Sunday.MORE Email ****@gmail.com
Frequency 1 ep/year Avg Length 17 min Get Email Contact

10. Dial In: Navigating The Customer Service /Call Center Industry

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Website Apple Spotify
I will be providing information on how to navigate the customer service call center industry.
Producer/Network Muzick Hairston
Since Sep 2018 Get Email Contact

11. Talking Customer

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In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will share practical tips to communicate better with the customers and leads, embrace inbound selling, innovate faster with instant customer feedback, and grow your business easily with the help of freelance customer experts. We will also talk about behavioral science, why humans are irrational, and ideas that don't make sense but work in business.MORE Email ****@notime.io
Twitter 60 Since May 2021 Get Email Contact

12. Contact Center Insights

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Website Spotify
In this program, we present content that appeals to executives who work in a variety of contact center operations.
Since Dec 2009 Get Email Contact