15 Best Call Center Podcasts

1. Advice from a Call Center Geek!

Play
Website Apple Spotify YouTube
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600 seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! MORE Host Thomas Laird
Producer/Network Thomas Laird
Email ****@expivia.net
Estimated listeners
Apple Rating 4.9/5Apple Reviews 71Facebook 619Twitter 709 Avg Length 25 min Format Medium form Since Dec 2018 Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. First Contact: Stories of the Call Center

Play
Website Apple Spotify
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.MORE Host Christian Montes
Producer/Network NobelBiz Studios
Email ****@nobelbiz.com
Estimated listeners
Apple Rating 5/5Apple Reviews 3Facebook 1KTwitter 620 Avg Length 59 min Format Long form Since Jan 2017 Get Email Contact

3. Contact Center Show

Play
Apple Spotify YouTube
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob FurnissMORE Producer/Network Amas Tenumah & Bob Furniss
Email ****@bobfurniss.com
Estimated listeners
Apple Rating 5/5Apple Reviews 25 Avg Length 23 min Format Medium form Since Feb 2021 Get Email Contact

4. The Contact Center Coach

Play
Website Apple Spotify
Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.MORE Host Michael Tamer
Producer/Network The Contact Center Coach
Email ****@proponisi.com
Estimated listeners
Apple Rating 5/5Apple Reviews 8Twitter 144 Avg Length 21 min Format Medium form Since Jun 2019 Get Email Contact

5. Call Center Tales with LounginSon

Play
Website Spotify YouTube
Come enjoy laughs from your host with over 20 years of call center experience on THE ONLY Call Center Comedy Podcast that there is. Join in on the fun and tell us your funny call center tale. Weekly episodes every Sunday.MORE Email ****@gmail.com
Estimated listeners
Twitter 1 Avg Length 16 min Format Short form Get Email Contact

6. CallTalk™ Radio

Play
Website Spotify
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to ****@benchmarkportal.comMORE Producer/Network BenchmarkPortal
Email ****@benchmarkportal.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 9Facebook 724Twitter 660 Avg Length 32 min Format Medium form Since Jul 2009 Get Email Contact

7. The Calling (formerly The Agile Contact Centre Podcast)

Play
Website Apple Spotify
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.MORE Producer/Network Callo Consulting
Email ****@calloconsulting.com.au
Estimated listeners
Apple Rating 5/5Apple Reviews 9 Avg Length 35 min Format Medium form Since Dec 2019 Get Email Contact

8. Voice of the Customer

Play
Apple Spotify
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
Producer/Network BPA Quality
Email ****@bpaquality.com
Estimated listeners
Apple Rating 5/5Apple Reviews 1Facebook 188Twitter 960 Avg Length 20 min Format Short form Since Sep 2020 Get Email Contact

9. Ansafone Contact Centers

Play
Website Apple Spotify
Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more.Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business and disaster situations. Take a listen to the interviews of our leadership team.MORE Producer/Network Ansafone Contact Centers
Email ****@ansafone.com
Estimated listeners
Apple Rating 1/5Apple Reviews 1Facebook 1.1KTwitter 761 Avg Length 15 min Format Short form Since Jun 2019 Get Email Contact

10. Quality Perks - Call Center & Coffee Chats

Play
Website Apple Spotify YouTube
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.MORE Hosts Karyn Dupree, Neal Eggers
Producer/Network BPA Quality - Quality Crew
Email ****@bpaquality.com
Estimated listeners
Twitter 960Instagram 5 Avg Length 23 min Format Medium form Get Email Contact

11. The Contact Centre Podcast

Play
Website
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.MORE Email ****@callcentrehelper.com
Estimated listeners
Facebook 3.1KTwitter 14K Since Jul 2019 Get Email Contact

12. Dial In: Navigating The Customer Service /Call Center Industry

Play
Website Apple Spotify
I will be providing information on how to navigate the customer service call center industry.
Producer/Network Muzick Hairston
Email ****@gmail.com
Estimated listeners
Avg Length 8 min Format Bite size Since Sep 2018 Get Email Contact

13. Talking Customer

Play
Website
In this podcast series, we will talk about how to communicate with every single customer over the phone regardless of the size of your company for better growth and marketing in business. We will share practical tips to communicate better with the customers and leads, embrace inbound selling, innovate faster with instant customer feedback, and grow your business easily with the help of freelance customer experts. We will also talk about behavioral science, why humans are irrational, and ideas that don't make sense but work in business.MORE Email ****@notime.io
Estimated listeners
Twitter 63 Avg Length 4 min Format Bite size Since May 2021 Get Email Contact

14. Contact Center Insights

Play
Website Spotify
In this program, we present content that appeals to executives who work in a variety of contact center operations.
Estimated listeners
Since Dec 2009 Get Email Contact