15 Best Call Center Podcasts

1. Get Out of Wrap - Contact Centre Chat

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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.I'll be chatting to people who know their stuff and are doing great things.This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.MORE Host Martin Teasdale
Email ****@outlook.com
Estimated Monthly Listeners 1k-10k
Apple Rating 5/5Apple Reviews 103Twitter 311Instagram 103 Avg Length 47 min Format Long form Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. Advice from a Call Center Geek!

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! MORE Host Thomas Laird
Email ****@expivia.net
Estimated Monthly Listeners 1k-10k
Apple Rating 4.9/5Apple Reviews 71Facebook 611Twitter 709 Avg Length 25 min Format Medium form Since Dec 2018 Get Email Contact

3. Contact Center Show

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This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob FurnissMORE Hosts Bob Furniss, Amas Tenumah
Producer/Network Amas Tenumah & Bob Furniss
Email ****@bobfurniss.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 25 Avg Length 22 min Format Medium form Since Feb 2021 Get Email Contact

4. The Contact Center Gurus

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Apple Episodes
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
Producer/Network Jessica Voss
Email ****@cloudtechgurus.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 1 Avg Length 49 min Format Long form Get Email Contact

5. Call Center Confidential

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Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!MORE Producer/Network Trey_Briggs
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 2 Avg Length 21 min Format Medium form Get Email Contact

6. Contact Center Perspectives?️

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The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.MORE Producer/Network wow24-7.io
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 1 Avg Length 27 min Format Medium form Get Email Contact

7. Always On CX:EX

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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly.In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the stability of your contact center...MORE Estimated Monthly Listeners 100-1k
Recent Guests Tom Arbuthnot, Sean Keegan
Apple Rating 5/5Apple Reviews 2 Avg Length 29 min Format Medium form Get Email Contact

8. Reimagining The Contact Center - with Marc Bernstein

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Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.MORE Producer/Network Marc Bernstein
Email ****@baltosoftware.com
Estimated Monthly Listeners 1k-10k
Apple Rating 5/5Apple Reviews 27 Avg Length 42 min Format Long form Get Email Contact

9. The Contact Centre Podcast

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Website Apple Episodes
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.MORE Email ****@callcentrehelper.com
Apple Rating 5/5Apple Reviews 13Facebook 3.1KTwitter 13.3K Since Jul 2019 Get Email Contact

10. The Calling (formerly The Agile Contact Centre Podcast)

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The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.MORE Producer/Network Callo Consulting
Email ****@calloconsulting.com.au
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 9 Avg Length 35 min Format Medium form Since Dec 2019 Get Email Contact

11. The Contact Center Coach

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Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.MORE Host Michael Tamer
Email ****@proponisi.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 11Twitter 146 Avg Length 21 min Format Medium form Since Jun 2019 Get Email Contact

12. First Contact: Stories of the Call Center

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.MORE Host Christian Montes
Producer/Network NobelBiz Studios
Email ****@nobelbiz.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 3Facebook 994Twitter 620 Avg Length 59 min Format Long form Since Jan 2017 Get Email Contact

13. Next in Queue

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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.MORE Host Rob Dwyer
Email ****@gmail.com
Recent Guests Rick Delisi, Todd Unger
Avg Length 49 min Format Long form Get Email Contact

14. Quality Perks - Call Center & Coffee Chats

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Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. While delving into the nuances of the contact center field, the hosts and their distinguished guests also share their passion for coffee. Quality Perks combines industry insights with a casual and enjoyable conversation about the world of coffee, creating a platform where professionals can exchange ideas, knowledge, and personal interests in a relaxed and informative setting.MORE Hosts Karyn Dupree, Neal Eggers
Email ****@bpaquality.com
Twitter 907Instagram 4 Avg Length 23 min Format Medium form Get Email Contact

15. Call Center Boss

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I share the tips and techniques that have worked for myself and my team for years.
Producer/Network Call Center Boss
Avg Length 2 min Format Bite size Get Email Contact