26 Best Customer Retention Podcasts

1. [Un]Churned The No. 1 Podcast for Customer Retention

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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won't fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.more Hosts Josh Schachter, Kristi Faltorusso, Jon Johnson
Producer/Network Josh Schachter - UpdateAI
Email ****@update.ai
Estimated Monthly Listeners 1k-10k
Recent Guests Scott Barker, Rob Edmondson +21 more
Apple Rating 5/5Apple Reviews 110Twitter 294 Avg Length 34 min Format Medium form Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. Customer Confidential: Untold Stories of Earned Growth

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty...more Host Rob Markey
Producer/Network Rob Markey, Bain & Company partner and customer experience expert
Email ****@bain.com
Estimated Monthly Listeners 1k-10k
Recent Guests Megan Riggs, Andy Pierce +18 more
Apple Rating 4.9/5Apple Reviews 74Facebook 1.1KTwitter 1K Avg Length 32 min Format Medium form Since Jun 2014 Get Email Contact

3. Relationships Rule

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Imagine that 68% of our clients leave because they feel we don't care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests heart-based business owners and entrepreneurs...more Host Janice Porter
Email ****@janiceporter.com
Estimated Monthly Listeners 1k-10k
Recent Guests Dr. Lisa Riegel, Mike Desjardins +20 more
Apple Rating 4.9/5Apple Reviews 72Twitter 639 Avg Length 43 min Format Long form Since May 2019 Get Email Contact

4. CHURN FM

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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world's fastest growing companies are tackling churn and using retention & engagement to fuel their growth.more Host Andrew Michael
Email ****@churn.fm
Estimated Monthly Listeners 1k-10k
Recent Guests Alex Raymond, Priya Lakshminarayanan +12 more
Apple Rating 5/5Apple Reviews 70Facebook 285Twitter 247Instagram 76 Avg Length 40 min Format Long form Get Email Contact

5. Retention Chronicles

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Ecommerce brands are focusing on increasing customer retention. Join us as we discuss marketing, operations, and the customer experience with top DTC brands for real strategy around generating revenue, email marketing, social media, performance metrics, AI, customer communication, & more in the Shopify ecosystem. Retention Chronicles is hosted and produced by Mariah Parsons and is sponsored by Malomo, a branded order tracking platform improving the post-purchase experience. Be sure to subscribe & check out retentionchronciclespodcast.com .more Host Mariah Parsons
Email ****@gomalomo.com
Estimated Monthly Listeners 1k-10k
Recent Guests Meredith Mills-Merritt, Jo
Apple Rating 5/5Apple Reviews 38 Avg Length 31 min Format Medium form Get Email Contact

6. Forms of Recreation: Inside Spaces

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Listen to host André Brathwaite share voice notes on what he's found online: spaces worth stepping into and experiencing your hobby in person. Some are open to all, some are members-only, all are built by brands that extend beyond the products they make. Any hobbyist can get featured on a future episode! Send in a voice note of a space you recently stepped into, built by a brand that extends beyond the products they make...more Producer/Network Forms of Recreation
Email ****@gmail.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 10 Avg Length 9 min Format Bite size Get Email Contact

7. Retention Nation

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Welcome to the Retention Nation Podcast, the show for ecommerce brands looking to turn one-time and sometime customers into lifetime & forever customers and instantly create profitable, predictable and scalable revenue streams from every customer on their list. Hosted by Isaac Hyman, an ex-VP of Retention, and featured speaker, author, Masterclass creator, and founder of HiFlyer Digital, the email, SMS and retention marketing agency for the fastest-growing e-commerce brands in the world, each episode features successful ecommerce brands who are sharing cutting-edge, innovative and proven ema..more Host Isaac Hyman
Producer/Network Isaac Hyman / HiFlyer Digital
Email ****@hiflyerdigital.com
Estimated Monthly Listeners 100-1k
Recent Guests Shaan Arora, Michael Hodgen +5 more
Apple Rating 5/5Apple Reviews 3Facebook 282Twitter 49Instagram 1.1K Avg Length 38 min Format Medium form Get Email Contact

8. Retention w/ Rahi

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Welcome to the 'Customer Retention Podcast' with Rahi. This podcast explores trends to grow your ecommerce store by maximizing customer lifetime value and customer retention. Rahi helps ecommerce brands with their retention marketing. Earlier, he ran his own 8-figure e-commerce store and worked with 50+ brands to help them generate $34M from email last year.Learn the secrets of keeping customers happy and coming back for more, with expert insights, strategies, and success stories for sustainable business growth.more Producer/Network Rahi Jain
Email ****@retainup.co
Apple Reviews 1 Avg Length 19 min Format Short form Get Email Contact

9. LTV Talks with Karan

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Welcome to LTV Talks with Karan, the podcast where I explore the world of m-CRM, Growth via engagement, and Subscriptions. Join me, Karan Tibdewal, a Growth & Retention consultant who has worked with world-leading apps like Blinkist, Soundcloud, Headspace, etc., as I interview experts to learn from their experiences. From discussing how to use AI & machine learning to optimize your push notification strategy to sharing insights on how to think like a subscription conversion consultant, we dive deep into their experiences, strategies and tactics that can help apps increase their customer LTV.more Host Karan Tibdewal
Email ****@gmail.com
Recent Guests Ines Lee, Ishan Rakshit +5 more
Apple Reviews 1 Avg Length 51 min Format Long form Get Email Contact

10. Retention Roadmap: Navigating Service Success for New Car Dealerships

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There's nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers are loyal, and your service department consistently drives revenue and profit...more Host Bill Springer
Email ****@retentionroadmappodcast.com
Estimated Monthly Listeners 100-1k
Recent Guests Dave Anderson, Kim Saylor +9 more
Apple Reviews 2 Avg Length 19 min Format Short form Get Email Contact

11. Customer Retention with Fexingo: Loyalty, LTV, and Keeping Customers for the Long Run

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Customer retention is the quiet engine of durable businesses, yet most companies obsess over acquisition. In this show, Lucas and Luna examine why loyalty economics often beats the acquisition treadmill — and how to build systems that keep customers choosing you, year after year. They walk through real cohort data from subscription businesses, SaaS platforms, and retail loyalty programs, asking the hard questions: What does a healthy retention curve actually look like? When does a loyalty program become a liability? How do you calculate LTV with enough precision to make pricing, service, a..more Producer/Network Fexingo
Email ****@fexingo.com
Avg Length 11 min Format Short form Get Email Contact

12. The Retention Marketing Podcast with Fexingo: Email, SMS, and Loyalty for Repeat Customers

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Lucas and Luna dismantle the mechanics of repeat purchasing: how email flows, SMS triggers, and loyalty architecture convert one-time buyers into habitual customers. Each episode takes a single retention strategy — a welcome series A/B test, a points-program redesign, a reactivation campaign — and traces its execution from first-party data setup to revenue lift. Lucas brings the numbers: open rates, redemption curves, CLV projections from real brands like Allbirds, Glossier, and Sephora...more Producer/Network Fexingo
Email ****@fexingo.com
Avg Length 10 min Format Bite size Get Email Contact

13. The Customer Service Podcast with Fexingo: Retention, Loyalty, and Service Quality

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Two co-hosts, Lucas and Luna, sit at a quiet call-centre desk and examine the economics of customer retention. Each episode takes a single company's real service data — churn rates, Net Promoter Scores, average handle time, first-contact resolution — and asks whether the numbers tell a story of loyalty or leakage. Lucas, a journalist trained to interrogate corporate claims, pushes for the raw numbers behind slogans like 'customer obsession' and 'relationship banking'...more Producer/Network Fexingo
Email ****@fexingo.com
Avg Length 10 min Format Bite size Get Email Contact

14. Gym Owner Beast Show

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Welcome to the Micro-Gym Retention Secrets Podcast, the show dedicated to helping micro-gym owners build thriving businesses by mastering the one thing that matters most: keeping great members for years, not months.Each week, you'll discover proven retention strategies, marketing ideas, programming tips, gamification systems, and member experience secrets that help transform ordinary gyms into communities people never want to leave. And brag about you to all their friends and family... making referrals and finding new clients easy peezy...more Producer/Network Eric Spiegel
Email ****@gmail.com
Avg Length 16 min Format Short form Get Email Contact

15. Churn Flags: Real time retention experiments with SaaS growth leaders

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Most retention plays kick in when an account already has one foot out the door. The real win is earlier the moment a happy customer starts weighing whether to stay, long before anything trips an at-risk dashboard.Every episode, host Nikki Elbaz hands a SaaS leader one real piece of customer feedback a 3-star review, a Reddit rant, a survey response traces it to one of the nine Change Flags behind the reevaluation, and together they build a live retention experiment. For the retention, NRR, and expansion calls that don't have a best practice yet. New episodes every other Wednesday.more Producer/Network Nikki Elbaz | Retention and expansion strategist for mature SaaS companies
Email ****@nikkielbaz.com
Avg Length 18 min Format Short form Get Email Contact

16. Credit Union Insider | Presented By Cyder

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Loyalty isn't a program, it's a relationship. During each episode, Cyder sits down with the people who've built real, lasting loyalty: from investors to loyalty industry pioneers to the practitioners working inside credit unions every day. We dig into what actually makes members and customers stick around, and what community-first financial institutions can learn from it. No jargon and no hype, just honest conversations about trust, community, and what loyalty looks like when it's done right.more Producer/Network Cyder
Avg Length 30 min Format Medium form Get Email Contact

17. Sustainable eCommerce Growth | Customer Retention & Email Marketing for DTC Brands

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What if you could scale your DTC brand by leading with retention instead of acquisition?Sustainable Ecommerce Growth is the podcast for product business founders and marketing directors who want to retain their customers without relying on discounts. Sustainable growth isn't measured by how much traffic you buy but by how much revenue you keep. So while most e-commerce advice focuses heavily on top-of-funnel customer acquisition, this show challenges common transactional marketing tactics and explores how to build true customer loyalty...more Producer/Network Geneviève Masioni | Customer Retention & Email Strategist
Email ****@genevievemasioni.com
Apple Reviews 1 Avg Length 11 min Format Short form Get Email Contact

18. CS SHIFT

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Welcome to CS Shift, the podcast that goes beyond retention with strategies for Customer Success that work in the new era.I'm your host, Nandi Dossou, Customer Success executive, team builder, and passionate advocate for growth that's both measurable and human.On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people and yourself to thrive through it all.Whether you're a CS leader under pressure to deliver growth, or an individual contributor ready to grow your..more Producer/Network Nandi Dossou
Avg Length 8 min Format Bite size Get Email Contact

19. Retention Rethink podcast (Gainsight)

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Most CS teams fixate on stopping churn. Fair enough, but the real upside comes from building customer lifecycles that grow revenue, not just protect it.Retention Rethink is a four-part podcast series created with Gainsight (https://www.gainsight.com/), where hosts Taylor Johnston and Courtney Hauser dig into what truly drives retention today. They talk with the leaders rewriting the playbook on education, adoption, community, and AI.....more Email ****@pmmalliance.com
Recent Guests Brad Casemore, Jeni Asaba +2 more
Avg Length 28 min Format Medium form Get Email Contact

20. KlaviyoGeeks

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The podcast for brands, marketers, and operators who want to unlock the full power of Klaviyo. This show covers everything Klaviyo does — and everything it can do . From advanced email and SMS strategies to loyalty programs, review systems, subscriptions, custom integrations, and more. We dive deep into real retention strategy: → Popups, RFM, segmentation, CLV → Lifecycle mapping & customer journeys → Tech stacks, CRM workflows, and revenue-focused automations → Profits over pretty emails. Strategy over spam...more Producer/Network Omar & Bogdan
Estimated Monthly Listeners 100-1k
Recent Guest Max Holland
Apple Rating 5/5Apple Reviews 2 Avg Length 46 min Format Long form Get Email Contact

21. Retain: The Customer Retention Podcast

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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.more Host Lauren DeSouza
Producer/Network Gameball
Email ****@aceinterviewprep.io
Estimated Monthly Listeners 1k-10k
Apple Rating 5/5Apple Reviews 66Facebook 4.3KTwitter 162Instagram 987 Avg Length 31 min Format Medium form Get Email Contact

22. Retention Masterclass

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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention.We interview them and share their secrets with you.more Producer/Network John Koetsier, Peggy Anne Salz
Email ****@sparkplug9.com
Estimated Monthly Listeners 100-1k
Apple Reviews 5Twitter 40KInstagram 1.1K Avg Length 37 min Format Medium form Get Email Contact

23. Retention Talk

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Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.
Producer/Network ProfitWell Recur
Email ****@profitwell.com
Estimated Monthly Listeners 100-1k
Apple Rating 5/5Apple Reviews 6Facebook 858Instagram 2.5K Avg Length 20 min Format Short form Get Email Contact

24. eCommerce 360 - Customer Retention Matters

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Ecommerce customer retention and engagement hacks podcast powered by ShippingChimp
Producer/Network ShippingChimp
Avg Length 19 min Format Short form Get Email Contact

25. CSM Practice - The Customer Success Podcast

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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!more Host Irit Eizips
Producer/Network Irit Eizips & CSM Practice
Email ****@csmpractice.com
Estimated Monthly Listeners 100-1k
Recent Guests Susana Esteban, Raman Bindra +6 more
Apple Rating 5/5Apple Reviews 4Facebook 264Twitter 1.2K Avg Length 32 min Format Medium form Get Email Contact

26. Gain and Retain Tech Founders Podcast

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The goal of our podcast is to build a community of entrepreneurs who believe tech companies that will survive and thrive in the next generation will prioritize customer retention over anything else. Learn from other tech founders who have navigated customer retention.more Producer/Network Gain to Retain
Email ****@passjinniapi.com
Avg Length 20 min Format Short form Get Email Contact