25 Best Customer Retention Podcasts

1. Service Drive Revolution with Chris Collins

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Got a question for the show? Call us at 1-833-3-ASK-SDR!Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!MORE Host Chris Collins
Producer/Network Business Outlaws Network
Email ****@chrisollinsinc.com
Estimated listeners
Apple Rating 4.6/5Apple Reviews 108Facebook 13.9KTwitter 10.5KInstagram 48.5K Avg Length 55 min Format Long form Since May 2017 Get Email Contact Get access to full database of 2.7M podcastsCreate podcast lists, export in spreadsheet or CSV file with email contacts and start your podcast outreach in minutes.Sign Up for Free with Email Continue with Google

2. Leaders in Customer Loyalty, Powered by Loyalty360

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Leaders in Customer Loyalty : for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.MORE Hosts Ethan Perry, Mark Johnson
Producer/Network Loyalty360
Email ****@loyalty360.org
Estimated listeners
Apple Rating 4.5/5Apple Reviews 5Facebook 3.5KTwitter 177.4KInstagram 481 Avg Length 28 min Format Medium form Since May 2020 Get Email Contact

3. Customer Confidential: Untold Stories of Earned Growth

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty...MORE Host Rob Markey
Producer/Network Rob Markey, Bain & Company partner and customer experience expert
Email ****@bain.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 74Facebook 1.1KTwitter 1K Avg Length 31 min Format Medium form Since Jun 2014 Get Email Contact

4. Relationships Rule

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Imagine that 68% of our clients leave because they feel we don't care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests heart-based business owners and entrepreneurs...MORE Host Janice Porter
Email ****@janiceporter.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 72Twitter 639 Avg Length 44 min Format Long form Since May 2019 Get Email Contact

5. Profit Cleaners: Grow Your Cleaning Company and Redefine Profit

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Welcome to the Profit Cleaners Podcast, the only place where you can learn from the top 1% of cleaning business owners. Focused on redefining profit, each episode is designed to give you practical tips and advice so that you can grow your own business, whether you're just getting started or have been in the industry for decades. Discover the most intelligent ways to make more profit per customer, increase customer retention, improve your work culture, and create sustainable systems that actually give you more time back...MORE Hosts Brandon Schoen, Brandon Condrey
Producer/Network Brandon Schoen | Brandon Condrey
Email ****@profitcleaners.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 83Facebook 3.1K Avg Length 25 min Format Medium form Get Email Contact

6. Pipelineology

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Never wonder where your next client is coming from! Pipelineology is a podcast for entrepreneurs, agencies, consultants and sales professionals who want to fill their sales pipeline with hot prospects, close more deals, and have a predictable and reliable way to acquire new customers. This business podcast focuses on prospecting, customer acquisition, marketing automation, sales, retention and business growth... and have some fun along the way.MORE Producer/Network Gary Ruplinger
Estimated listeners
Apple Rating 5/5Apple Reviews 4 Avg Length 34 min Format Medium form Get Email Contact

7. ChannelTalks by iasset.com

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The go-to podcast for technology vendors, distributors and resellers wanting to protect and grow their revenue. Hear from key channel experts and influencers as they share their experience and best practices on topics such as installed base sales, customer retention, monetizing data, profitable growth and channel strategies. Hosted by iasset.com, the ChannelTalks podcast can also be accessed in video format on our iasset.com Youtube channel.MORE Producer/Network channeltalks
Email ****@iasset.com
Estimated listeners
Apple Reviews 1Facebook 70Twitter 115Instagram 53 Avg Length 38 min Format Medium form Get Email Contact

8. eCommerce MasterPlan

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Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you're on the right track? That's what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA but every one of them is doing something we can all learn from...MORE Host Chloe Thomas
Producer/Network eCommerce Podcast Network
Email ****@ecommercemasterplan.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 180Twitter 3.7KInstagram 206 Avg Length 37 min Format Medium form Get Email Contact

9. [Un]Churned The No. 1 Podcast for Customer Retention

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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won't fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.MORE Hosts Josh Schachter, Kristi Faltorusso, Jon Johnson
Producer/Network Josh Schachter - UpdateAI
Email ****@update.ai
Estimated listeners
Apple Rating 5/5Apple Reviews 110Twitter 294 Avg Length 32 min Format Medium form Get Email Contact

10. The Michelle Pascoe Hospitality Podcast

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Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!MORE Host Michelle Pascoe
Email ****@michellepascoe.com
Estimated listeners
Apple Reviews 12Twitter 94Instagram 1.2K Avg Length 35 min Format Medium form Since Apr 2018 Get Email Contact

11. Experience This!

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Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have more fun in the process...MORE Hosts Joey Coleman, Dan Gingiss
Producer/Network Joey Coleman and Dan Gingiss
Email ****@joeycoleman.com
Estimated listeners
Apple Rating 4.8/5Apple Reviews 62Twitter 20.3K Avg Length 39 min Format Medium form Since Sep 2017 Get Email Contact

12. 2X eCommerce Podcast

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Hosted by Kunle Campbell, who is an operator of a portfolio of consumer brands, 2X eCommerce is a weekly podcast for ecommerce operators by ecommerce operators. We interview remarkable ecommerce founders and leading enablers of ecommerce growth, with every episode promising to give you at least one growth hypothesis or idea you can test.Our focus is growing your ecommerce revenues from a cross-functional perspective, be it marketing, your tech stack, operations, finance, or customer experience...MORE Host Kunle Campbell
Email ****@2xecommerce.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 91Facebook 505Twitter 9.5KInstagram 357 Avg Length 37 min Format Medium form Since Nov 2014 Get Email Contact

13. Retain: The Customer Retention Podcast

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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.MORE Host Lauren DeSouza
Producer/Network Gameball
Email ****@aceinterviewprep.io
Estimated listeners
Apple Rating 5/5Apple Reviews 66Facebook 4.3KTwitter 162Instagram 987 Avg Length 31 min Format Medium form Get Email Contact

14. The Growth Hacking Show for Business Coaches And Consultants

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Growth Hacking is the use of creative, low-cost strategies to help businesses acquire and retain customers. It's an obsession for growth, innovation, testing and optimisation.This is a podcast by an online community uniting business coaching and consulting professionals over growth hacking their business.MORE Producer/Network Ed Evan Rich
Estimated listeners
Apple Rating 5/5Apple Reviews 2Instagram 650 Avg Length 36 min Format Medium form Since Sep 2019 Get Email Contact

15. All Things Considered CX with Bob Azman

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Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to bubscribe to get new episodes every 2 weeks.MORE Host Bob Azman (Robert Azman)
Producer/Network CX of M Radio
Email ****@gmail.com
Estimated listeners
Apple Rating 5/5Apple Reviews 4 Avg Length 32 min Format Medium form Since Nov 2020 Get Email Contact

16. REALLY Know Your Customer

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Growing the company. It's the CEO's #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass exodus to the competitor.If you're in the C-Suite and concerned about the growth and velocity of your..MORE Producer/Network Betsy Westhafer and Tony Bodoh
Email ****@thecongruitygroup.com
Estimated listeners
Apple Rating 5/5Apple Reviews 10Facebook 25Twitter 23Instagram 114 Avg Length 39 min Format Medium form Get Email Contact

17. Retention Talk

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Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.
Producer/Network ProfitWell Recur
Email ****@profitwell.com
Estimated listeners
Apple Rating 5/5Apple Reviews 6Facebook 860Instagram 2.5K Avg Length 20 min Format Short form Get Email Contact

18. Retention Masterclass

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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention.We interview them and share their secrets with you.MORE Producer/Network John Koetsier, Peggy Anne Salz
Email ****@sparkplug9.com
Estimated listeners
Apple Reviews 5Twitter 40KInstagram 1.1K Avg Length 37 min Format Medium form Get Email Contact

19. The Ecommerce Influence Podcast

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My name is Austin Brawner, and my purpose is to help eCommerce entrepreneurs build wealth and live more fulfilled lives. You can expect weekly interviews with world-class eCommerce operators, deep dives into what's working right now, and a refreshing break from the 'crush-it culture' plaguing our industry. This podcast will change your perspective on building a business, and, hopefully, change your life.MORE Host Austin Brawner
Email ****@ecommerceinfluence.com
Estimated listeners
Apple Rating 4.9/5Apple Reviews 243Facebook 261 Avg Length 42 min Format Long form Since May 2014 Get Email Contact

20. CSM Practice - The Customer Success Podcast

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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!MORE Host Irit Eizips
Producer/Network Irit Eizips & CSM Practice
Email ****@csmpractice.com
Estimated listeners
Apple Rating 5/5Apple Reviews 4Facebook 264Twitter 1.2K Avg Length 32 min Format Medium form Get Email Contact

21. Gain and Retain Tech Founders Podcast

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The goal of our podcast is to build a community of entrepreneurs who believe tech companies that will survive and thrive in the next generation will prioritize customer retention over anything else. Learn from other tech founders who have navigated customer retention.MORE Producer/Network Gain to Retain
Email ****@passjinniapi.com
Estimated listeners
Avg Length 20 min Format Short form Get Email Contact

22. eCommerce 360 - Customer Retention Matters

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Ecommerce customer retention and engagement hacks podcast powered by ShippingChimp
Producer/Network ShippingChimp
Estimated listeners
Avg Length 19 min Format Short form Get Email Contact

23. Recurring Revenue Show

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The Recurring Revenue Show is a show for businesses looking to improve their customer experience and recurring revenue through better relationships. Each episode features interviews with business leaders discussing topics like recurring revenue, relationships, intention, and putting personalization at the heart of customer experience, customer retention, customer churn, and more.MORE Host Gravy Casey Graham
Email ****@gravysolutions.io
Estimated listeners
Avg Length 21 min Format Medium form Since Aug 2020 Get Email Contact

24. B2B Leaders in Loyalty Podcast

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Are you a B2B Marketing Manager? Are you thinking of launching a B2B or channel partner loyalty program to grow sales of your product? Or maybe you already have a loyalty program in place but it's not performing for your business. The B2B Leaders in Loyalty podcast is a series of 10-12 minute interviews with top loyalty marketing professionals. In each episode, we share valuable advice and tactics for using a loyalty strategy to drive engagement from customers, grow sales, revenue and market share, and deliver ROI. Boom or bust, loyalty's a must!MORE Producer/Network B2B Leaders in Loyalty
Email ****@motivforce.com
Estimated listeners
Apple Reviews 2Facebook 134Twitter 213Instagram 158 Avg Length 12 min Format Short form Since Jul 2020 Get Email Contact

25. Liquid Barcodes Loyalty Podcast

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Liquid Barcodes introduces the 'Live Loyalty' podcast the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail.Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands.Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our hope is that this weekly podcast helps us to help you learn how to increase your customer's loyalty.MORE Producer/Network Liquid Barcodes
Estimated listeners
Apple Reviews 4 Avg Length 10 min Format Bite size Since Nov 2019 Get Email Contact